Damaged or Defective Items

Occasionally products are damaged in transit or in the manufacturing process.

If an order arrives damaged to the point that it could effect the products inside, reject the package, and ask the driver to document the package was refused because of damage. If possible, take a picture of the damaged box and send it to customerservice@buggybop.com. We will try to have a new product sent to you as soon as possible.

In the rare case that a product is damaged or defective from the brand manufacturer, please contact the manufacture of the product.  All of our manufactures provide warranties for their products.  Their warranties should cover any damage.  Buggybop warranties only the Air Tire Stroller Organizer.  Make sure that you have registered your product(s) before you contact the manufacturer.  

Click on the links below to access each brand's warranty information.



Mountain Buggy


Tike Tech


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